Get in Touch
Questions about our products? Need fitting advice? Want to know more about our stores? We're here to help you find exactly what you need.
How to Reach Us
info@bign.com.au
customerservice@bign.com.au
Customer Service
1300 BIG AUS (1300 244 287)
Available 7 days a week
General Hours
Monday - Friday: 9:00 AM - 5:30 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 10:00 AM - 5:00 PM
Need Immediate Help?
Our customer service team is ready to assist with any questions about products, sizing, store locations, or services.
Visit Our Stores
The best way to experience BIG N is in person. Visit any of our Melbourne locations for expert fitting, personal service, and the full range of our collections.
BIG N Coburg
BIG N Gladstone Park
BIG N Pacific Epping
Frequently Asked Questions
Do you offer fitting services?
Yes! All our stores have trained fitting specialists who can help you find the perfect size for both clothing and footwear. This service is complimentary for all customers.
What are your alteration services?
We provide free professional alterations on purchases over $100. This includes hemming, taking in or letting out garments, and other adjustments to ensure the perfect fit.
Do you have a loyalty program?
Absolutely! Join our BIG N Rewards program in-store to earn points on every purchase, receive exclusive member discounts, and get early access to sales and new collections.
Can I return or exchange items?
Yes, we offer a 30-day return and exchange policy on all items with receipt. Items must be in original condition with tags attached. Our staff will be happy to help you find a better fit or alternative.